Frequently Asked Questions
Thank you for choosing Lumiki, we’re here to make your experience as effortless as your dress. Each piece is crafted with care in small batches, and we truly appreciate your patience as we prepare your order with precision and love.
Pre-Order & Production
How does pre-order work?
Our dresses are made in limited batches. When you place a pre-order, you’re reserving your piece from the upcoming production run. Each stage — from cutting to finishing — is carefully timed to ensure consistent quality.
When will my pre-order ship?
Estimated delivery dates are listed on each product page under the Pre-Order Timeline. We’ll email you a tracking link once your parcel begins its journey.
Why does Lumiki use pre-orders instead of keeping stock?
We believe in slow, intentional fashion. Producing in small batches helps us reduce waste, maintain quality, and create only what’s truly loved.
Can I order if I need it urgently?
If an item is marked as “In Stock”, it means we have a few ready pieces available and can ship them right away. Otherwise, pre-order pieces will follow the production and delivery timeline stated on the product page.
Can I change my size or shipping address after pre-ordering?
Please reach out within 24 hours of placing your order. Once production begins, we can no longer modify sizes or shipping details.
Shipping & Delivery
Where do you ship from?
All orders are packed with care from our warehouse in Penang, Malaysia.
Do you ship internationally?
Yes, we ship worldwide. Delivery time varies by region — see our Shipping & Delivery page for full details.
How long does shipping take?
After dispatch, delivery usually takes:
- Malaysia / Singapore: 3–5 working days
- Asia-Pacific: 4–7 working days
- Europe / US: 7–12 working days
For full details, please refer to our Shipping & Delivery Policy
Will I get a tracking link?
Yes, you’ll receive an email with a tracking number as soon as your parcel ships. Please allow 24 hours for updates to appear.
Sizing & Fit
How do I find my size?
Each product page includes a detailed size chart in both cm and inches. If you’re between sizes, we recommend sizing up for comfort.
What if the dress doesn’t fit me?
No worries — you can return or exchange within 7 days as long as the security tag remains attached. See our Return & Exchange page for instructions.
Are the paddings removable?
No, each Lumiki dress features non-removable built-in padding that stays perfectly in place through wear and wash, ensuring effortless support without adjustment.
Returns & Exchanges
What is your return policy?
Returns and exchanges are accepted within 7 days of receiving your order, provided the item is unworn and the security tag remains attached.
Do I have to pay for return shipping?
Yes — return postage is at the customer’s cost, using any courier of your choice.
Can I exchange for another size?
Absolutely. Exchanges are subject to stock availability. If your preferred size isn’t available, we’ll issue a refund to your original payment method.
What if my item arrives damaged or incorrect?
Please email us within 3 days of delivery and include clear photos. We’ll prioritize replacements or a full refund.
Fabric & Care
What makes your fabric special?
We use a premium fabric blend chosen for its cooling comfort, wrinkle resistance, and gentle stretch — perfect for hot, humid climates and effortless everyday wear.
Is the fabric see-through?
No. Every dress is fully lined for coverage and confidence.
How should I wash my Lumiki dress?
Hand-wash or machine-wash on gentle cycle in cold water. Hang dry and steam lightly if needed. Avoid bleach and tumble drying.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards and PayPal. Additional regional options may appear at checkout.
The promotion code isn’t working?
Don’t worry 🤍 Simply email us at hello@lumikithelabel.com and we’ll be happy to assist you.
Please note that only one promotion code can be used per order.
If you wish to change your code, remove the current one in your cart and apply the one with the higher discount value.
Collaborations?
Would you like to collaborate with us? Please email us at hello@lumikithelabel.com with your media kit, social handles and any other important information.
Still Have Questions?
We're always happy to help.
Email us at hello@lumikithelabel.com, and our small team will respond within 1–2 business days.
Thank you!
Thank you for supporting slow fashion and mindful design, every Lumiki dress is made with love, patience, and purpose.