Returns & Exchanges
We want you to feel completely at ease with your Lumiki purchase.
Each dress is made with care, and we understand that sometimes the fit may not be perfect on the first try. 🤍
Eligibility
- Returns and exchanges are accepted within 7 days of receiving your order.
- All items must be unworn, unwashed, and in original condition.
- The security tag must remain intact and attached.
How to Return
- Email us at hello@lumikithelabel.com within 7 days of delivery.
- Use your preferred courier to ship the item back to our studio.
- Once received and inspected, we’ll process your refund or exchange.
Return shipping costs are not covered by Lumiki and may vary by courier or country.
Refunds & Exchanges
- You may choose a refund (to your original payment method) or an exchange for another size.
- Refunds will be processed once we’ve confirmed the dress meets our return condition requirements.
- Exchanges are subject to stock availability.
Why We Use a Security Tag
Our security tag system helps protect your right to return while ensuring that each piece remains in brand-new condition.
It also supports our slow fashion mission, reducing unnecessary waste and maintaining the quality of every dress we create.
Please take your time to try your dress on in comfort before removing the tag.
Defects or Issues
If your order arrives damaged or incorrect, please contact us at hello@lumikithelabel.com within 3 days of delivery.
We’ll prioritize replacements or full refunds for defective items.
Our Promise
Every Lumiki dress is crafted with care and inspected before shipping.
We’re here to help ensure your experience feels as beautiful and effortless as the dress itself. 🤍